658 Karen Mangia: Success on Purpose

The Secrets of Customer Success and Inspiring a Successful Team Culture

We hear a lot these days about the “Great Resignation”, and simply put, a lot of people don’t want to go back to the old ways of work.

The Covid Pandemic was the “pattern interrupt” that made many people look deeper at what really matters in their lives, what we really want from our careers, and now the days of hustle and grind simply to accumulate more stuff isn’t cutting it. Covid gave us a taste for flexibility in where, how, and when we work, and brought many into alignment with what we truly want out of our lives. It’s also forcing companies large and small to re-evaluate and reform how they hire, inspire, and organize their teams – and in many cases, how they deliver value to customers.

Karen Mangia, vice president of Customer and Market Insights at Salesforce, reaches hundreds of thousands of business leaders each year as an internationally recognized thought leader whose TEDx appearance, keynotes, blogs and books explore the future of work, and a fast-evolving perspective of what people now see as success.

During the Pandemic Karen found time to write four books – Working from Home: Making the New Normal Work for You, Listen Up!, How to Tune in to Customers and Turn Down the Noise, and also Success With Less.

Karen’s strategies for customer listening, customer success and customer insights are central to the market impact of multiple companies, from Fortune 500 giants to privately held businesses around the world. She is the Chair of the Customer Experience Council for the Conference Board and Executive Sponsor for Young Presidents Organization (YPO).

More about Karen Mangia at karenmangia.com

More about Karen Mangia

 Karen Mangia is one of the most sought-after keynote speakers in the world, sharing her thought leadership with over 10,000 organizations. As Vice President of Customer and Market Insights at Salesforce, she helps individuals and organizations define, design, and deliver the future. She serves on multiple boards, including the Racial Equality and Justice Taskforce. She is the author of four books: Success From Anywhere, Listen Up!, Working from Home, and Success With Less.

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Get the Transcript HERE